This policy explains when and how you can get a refund for a ChessMend licence. It sits alongside — and never overrides — your rights under the Australian Consumer Law (ACL).
1. Try before you buy
Every paid plan is preceded by a free 14-day trial of the complete app, so you can confirm ChessMend works on your machine and does what you want before paying. We strongly encourage using it.
2. 14-day money-back guarantee
If you buy a licence and aren't happy with it, contact us within 14 days of purchase and we'll refund what you paid. You don't need a detailed reason. We may ask one optional question about what didn't work, purely so we can improve — answering is up to you.
3. Your rights under the Australian Consumer Law
Separately from our 14-day guarantee, our Software comes with guarantees that cannot be excluded under the ACL. If the Software has a major failure — for example, it's substantially unfit for its purpose or significantly different from what we described — you're entitled to a refund or replacement, and to compensation for other reasonably foreseeable loss. If it has a problem that isn't major, we're entitled to a reasonable opportunity to fix it; if we can't within a reasonable time, you can seek a refund. These rights apply regardless of the 14-day window above.
4. Change of mind
Outside the 14-day guarantee and the ACL rights above, we're not obliged to refund a simple change of mind — for instance, deciding months later that you no longer play chess. That's exactly what the free trial and the 14-day window are there to prevent.
5. Subscriptions and renewals
For an annual licence, you can cancel future renewals at any time and keep access until the paid term ends. If a renewal charges you unexpectedly, contact us promptly and we'll sort it out fairly.
6. How to request a refund
Email hello@chessmend.com from the address you purchased with, and include your order number or the email your licence was sent to. We aim to reply within a couple of days and to process approved refunds through the original payment method. Depending on your bank or payment provider, the money can take a few business days to appear.
7. After a refund
When a refund is issued, the associated licence is deactivated and you'll need to stop using the paid features. You're welcome to keep using any free Lite mode.
8. A note on chargebacks
If something's wrong, please email us first — we'd genuinely rather fix it or refund you directly and quickly than have you raise a bank chargeback, which is slower for everyone. We're a small team and we read every message.
9. Contact
hello@chessmend.com — E-Leader, [TODO: add registered business address], Australia.
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